The Lente group was founded in 2004 by Jacco Pleyter and Arjen Hoekstra with both have extensive experience in the financial and BPO industry. Currently Jacco and Arjen are the principal consultants.
Depending on our client needs, we work with our client's internal consultants and business analists or if required we bring in our network of local independent consultants who have worked with us on previous projects and are seasoned in our approach and methodology.
Our principal consultants
Jacco has over 15 years experience in operations, product management and strategy at global financial institutions. His career began as project and program manager in retail operation and expatriated to the USA to lead a multi-bank payment and credit initiative for ABN AMRO bank. After he moved on to corporate strategy responsible for ECommerce and New Technology, he led the marketing and sales execution strategy for a new B2B platform within Global Trade operations with major offshore operations in India.
Jacco has gained extensive BPO experience in the last 8 years. He was VP of Product Managent for an insourcing company for banking operations until 2004 when he joined the Lentegroup. As a consultant he led BPO offshoring assessments and projects in retail, wholesale and mortgage banking changing non-believers in believers and successful migrations.
Jacco has a patent pending for a trusted third party operations innovation. He has been a speaker at international banking conferences on eCommerce and related operations topics. He holds a Masters in IT Business Administration from University of Amsterdam and a Bachelor in Economics from Vrije University in the Netherlands.
Born in the Netherlands, he and his family live in Evanston (Chicago) - USA.
Arjen Hoekstra has 15 years experience in the financial services industry. He started his career in online banking and international cash management working for two large international banks in the Netherlands. As founder and CEO of Unamic, an outsource company for call management services, he run and supervised a multi-channel call center operation, managed customer and investor relations, and had P&L responsibility.
After moving to Chicago Arjen became affiliated with Lente Group; a business process outsourcing consulting firm focused on the financial service industry with specific knowledge of business practices in Europe, India, and the US.
Since 2004 Arjen gained extensive experience in offshoring opportunity assessments studies in many banking areas covering thousands of FTEs. He successfully created an offshoring program that realized both quality improvement and cost savings. He received a B.S. in Business Administration and Economics from the University for Higher Economic Studies, Groningen, The Netherlands. In 2003 he participated in the Executive Development Program of the Northwestern University - Kellogg School of Management, Evanston, IL. After college he served in the Dutch army as a platoon commander.
Born in the USA, raised in the Netherlands, he and his family currently reside in the Netherlands..